Is Fidelity down?

Find out the current status of Fidelity based on user reports.

Fidelity is online

There are no reports of the service outage.
Fidelity sites, apps, and services work normally.

We determine Fidelity status by collecting and analyzing user reports within the last 24 hours and update the service status every 30 minutes.

Fidelity not working?

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Fidelity outage history and causes

Learn about recent Fidelity outages and service disruptions reported by users.

Major Fidelity outages and their causes

Fidelity or its services can sometimes be unavailable to users.
Here are a few notable examples:

October 20, 2025

Some clients reported trouble accessing accounts across Fidelity platforms (website and app). Fidelity acknowledged the issue and said it was resolved later.
May 12, 2025

A large wave of login problems hit as markets opened, with many users unable to access Fidelity and place trades. Reports spiked during the morning and recovered later.
January 21, 2025

Users reported difficulty accessing the Fidelity app and website, with Downdetector showing a noticeable rise in problem reports that morning.

Fidelity Not Working for You? It Might Not Be an Outage

If Fidelity appears online but login, trading, transfers, or account pages still fail on your device, the issue may be local rather than a platform-wide outage. Browser cache, app data, verification checks, DNS problems, or network restrictions can affect portfolio access, order placement, and account updates.

Common Reasons Fidelity Stops Working

Browser cache or outdated Fidelity app version
Login, verification, or security check errors
Trading, transfer, or account update problems
DNS issues affecting app or website access
Network restrictions on public or work Wi-Fi

How to Fix Fidelity Access Issues

Restart the Fidelity app or browser
Clear browser cache or app data
Check your internet connection and reconnect to Wi-Fi
Update the Fidelity app to the latest version
Review login details and verification prompts
Use VeePN if DNS problems or ISP restrictions affect access

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How our status checker works?

Our tool analyzes user-reported issues over the past 24 hours to calculate the status of each service every 30 minutes.

We calculate a baseline based on average reports for each service

<50%

If reports are below 50%,
the status is "Online"
50-75%

If reports are higher than 50% but lower than 75%, the status is "Partial Outage"
>75%

If reports exceed a 75% threshold,
the status is "Down"

What to Do If the Service Is Down

Here are steps you need to take if you can’t access a necessary service:

Check Your Connection

Make sure your Internet connection is stable.
Restart Your Device

This can often resolve temporary issues.
Contact Support

If the issue persists, reach out to the service’s customer support.
Try VeePN

If the service is restricted or facing issues, VeePN can help.

Multi-platform VPN

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Frequently Asked Questions

How can I tell if is Fidelity down right now?

Start with the live tracker and recent reports. If a lot of people are posting issues at once, Fidelity is down for real. If reports look normal, it’s probably not a platform-wide Fidelity outage.

Is Fidelity website down, or is it just me?

If you can’t load pages and you’re thinking is the Fidelity website down, check the spike in reports first. No spike usually means it’s local. Try a different browser or private mode and reload.

Why is Fidelity app not working on my phone?

Most of the time it’s an update bug, a weak connection, or a temporary platform issue. If you see is Fidelity app down trending in reports, it’s likely on their side. If not, update the app and restart your phone.

Is Fidelity having issues today during market hours?

It can happen when traffic is heavy. If you’re asking is Fidelity down while markets are moving, check Fidelity status and user reports. If it’s widespread, waiting a bit is usually the only fix.

What should I do if Fidelity website down or the app won’t log in?

First confirm is Fidelity website down using the tracker. If it’s a real Fidelity outage, don’t waste time reinstalling everything. If it’s not, clear cache/cookies, switch networks, and try again.