These VeePN Terms of Service (the “Terms)” apply to all subscribers of
the VeePN Services.
These Terms govern your use of VeePN, a service available via the link
https://veepn.com/ (the “Site”) and the related
application software distributed via application store(s) or otherwise
(the “App”), collectively referred to as the “Service”. VeePN is a
leading cybersecurity company dedicated to providing top-notch privacy
and security comprehensive, multiplatform solution that includes but are
not limited to fast and secure Virtual Private Network (VPN) services,
Antivirus software, and an Alert system for data leak detection along
with other (if any) services, software, extensions, applications,
information, and content.
By starting or continuing the use of the Service on any computer, mobile
phone, tablet or other device (collectively the “Device”), you as a user
of the Service confirm that you have read, understand and agree to be
bound by these Terms of Service and any other applicable law
By accessing the Service, you are agreeing on behalf of yourself or
those you represent (“you”) to comply with and be legally bound by these
Terms in their entirety.
These Terms constitute a legally binding agreement ( the “Agreement” )
between you and VeePN Corp. (“VeePN”, “we”, “us”, “our”), with
registered offices at 50th and 59th Str., Nuevo Reparto, Paitilla,
Duplex 8E, Panama. If you do not agree with any part of the Terms, you
may not use our Services.
By creating an account for using our Services, you represent that you
are at least eighteen (18 years of age (or are a parent or guardian with
individual under 18 years of age) or that you are a valid legal entity,
and that the registration information you have provided is accurate and
VeePN may update the Terms from time to time without notice. If you
continue to use Service after these changes take effect, then you agree
to the revised Terms. The current version of the Terms is available on
the Site. You understand and agree that it is your obligation to review
these Terms from time to time in order to stay informed on current rules
and obligations. Notification on any core changes to the Terms will be
provided to subscribers through an email message or update to the Site.
Your use of the Service following the changes to these Terms constitutes
your acceptance of the changed Terms.
Any and all issues regarding the provision of your personal information
are governed by our
consent to the collection of such information by using the Service in
accordance with its terms. Therefore, we recommend you to review the
handle your sensitive data.
VeePN offers a number of different Subscription Plans for the provision
of the Service, on a monthly, yearly and a five-year basis (the
Subscription Plan). The Subscription Plans are subject to change from
time to time by VeePN, without liability to VeePN or any prior notice
required. The VeePN app for any compatible platform or operating system
can be downloaded free of charge while the usage of the Service is
You will have to purchase a paid subscription to connect to the VeePN
Service in order to use the Service. Some of VeePN`s paid
features/subscriptions are subject to prior activation in order to be
used. Please follow the instructions provided in such
features/subscriptions` descriptions to get full access and start using
You may be provided with a limited free trial or certain coupon offers
prior to the subscription purchase. You can revoke from the subscription
(i.e. cancel it) and, therefore, stop the usage of the Service while the
free trial or coupon offer is due. The exact period of the free-trial
(if available) can be found in the Service.
Should you not cancel the subscription and continue to use our Service
after the trial period, or in case if the trial period is not provided,
the subscription cannot be further revoked and your payment cannot be
returned to you unless otherwise stipulated in these Terms.
Therefore, in order to avoid being charged should you willing not to,
you must affirmatively cancel a subscription or a free trial in your app
store account settings at least 48 hours before the end of the free
trial or the current subscription period. If you are unsure how to
cancel a subscription or a free trial, please visit the
apple support website,
google play help
(or any other app store's support pages), or contact us via
[email protected]. PLEASE BE
AWARE THAT DELETING THE APP DOES NOT CANCEL YOUR SUBSCRIPTIONS DUE OR
SUBSCRIPTIONS THAT FOLLOW FREE TRIALS.
The Subscription Plans may be found in the Service. Once you choose your
Subscription Plan as above, and in consideration thereof, you shall be
required to choose a method for payment from a number of third-parties
payment processors which are external to our Site. All payments of
monthly and yearly subscriptions made with credit card, Google Play
Store or iTunes in-app purchases, PayPal are recurring (i.e., shall be
automatically renewed at the end of the billing period of your
Subscription Plan), at the same time a five-year subscription that is
made with credit card, PayPal, Google Play Store or iTunes in-app
purchases is a one time payment. All payments of five-year subscriptions
made with Paymentwall are one-time payments, yearly and monthly
subscriptions are recurring. All purchases that are made with crypto
currency are one-time payments. Note that auto-renewal subscriptions
become non-refundable after the auto-renewal. You shall be solely liable
for any fees, commissions or rates of the third-party Payment Processors
of your choosing.
It is your responsibility to determine what, if any, taxes apply to the
payments you make, and it is your responsibility to collect, report and
remit the correct tax to the appropriate tax authority. VeePN is not
responsible for determining whether taxes apply to your transaction, or
for collecting, reporting or remitting any taxes arising from any
5. Refund policy
We have a Money-Back Guarantee policy in the mentioned term:
- For 1 month plans a 14-day Money Back Guarantee.
For 6 months or greater subscriptions a 30-day Money Back Guarantee.
If you choose not to use our paid Services anymore, we guarantee you a
right to claim a refund within 14 or 30 days since the date of the
original purchase following your subscription to our Services. However,
we would like to solve your issue before you decide to cancel the
subscription, therefore you are always welcome to reach out to us at
Refunds beyond the 30-day purchase window will be considered, at the
sole discretion of VeePN, if a Subscriber can demonstrate that the
Service was not available or usable during the subscription period and
that reasonable attempts were made to contact VeePN to resolve the
issue. In this case, VeePN may provide the Subscriber with a pro-rata
refund of service fees paid during the period when the Service was not
available or usable.
Refunds are generally processed within ten (10) working days. The
payment providers tell us that it can take up to 14 days for that refund
to appear back in your account. Refunds are made to the original form of
payment used for purchase. All refunds are sent in USD and therefore the
refund amount could differ from the amount originally paid in local
Any change to the original purchase, such as upgrading to an extended
billing term or purchasing of additional licenses under the same
account, shall constitute a waiver of the Money Back Guarantee option.
You can only get a refund for our Services once. If your subscription
has been rebilled, or was canceled and later renewed, it is considered
to be non-refundable. No refunds will be considered for accounts
terminated for violation of these Terms.
Our Support Team at
[email protected] will be happy
to help you with the refund request. It's obligatory to contact the
Support Team with the same email address that you used for registration,
otherwise the refund procedure will not be started.
Apple In-App Purchases refunds can be claimed from Apple (https://expresslane.apple.com).
Payments made with any form of cryptocurrency may be refunded only in
the same cryptocurrency. The transaction fee will be deducted from the
In some specific cases, we will not be able to make a refund via the
same payment system that the refunded purchase had been made. In those
cases we will require additional information from our user, to define
the acceptable payment system in order to make a full refund.
This Agreement is personal to you, is your obligation, and therefore,
you may not assign your rights or obligations of this to anyone.
6. Acceptable use policy
VeePN Services may be accessed from all around the world, so it is your
responsibility to assess the Services in compliance with local laws and
regulations. Whenever you use the Services, you should comply with these
Terms and applicable laws, regulations, and policies.
You understand that it is your responsibility to keep your VeePN account
information confidential. You are responsible for all activity under
your account. If you ever discover or suspect that someone has accessed
your account without your authorization, you are advised to inform us
immediately so that we may revoke your account credentials and issue new
VeePN aims to provide the best service possible to all of our
Subscribers. In that sense, we require that you do not misuse our
Service. A misuse refers to any use, access, or interference with the
Service contrary to the Terms or applicable laws and regulations.
Note that one VeePN VPN subscription allows for
10 simultaneous VPN connections per account, whereas the VeePN
Antivirus subscription permits connecting up to 10 devices at
In order to protect the Services from being misused or used to harm
someone, VeePN reserves the right to take appropriate measures when our
Services are being used contrary to these Terms and applicable laws. You
agree that VeePN may terminate your account, without providing a refund
for Services already paid, if you misuse the Service, inter alia as
In using our Services, you agree not to:
Send or transmit unsolicited advertisements or content (i.e., “spam")
over the Service
Send, post, or transmit over the Service any content which is illegal,
hateful, threatening, insulting, or defamatory; infringes on
intellectual property rights; invades privacy; or incites violence
Upload, download, post, reproduce, or distribute any content protected
by copyright or any other proprietary right without first having
obtained permission from the owner of the proprietary content
Upload, download, post, reproduce, or distribute any content that
includes sexual or explicit depictions of minors or may be may be
obscene, indecent, pornographic, vulgar, profane, racist, sexist,
discriminatory, offensive, derogatory, harmful, harassing,
threatening, embarrassing, malicious, abusive, hateful, menacing or
Engage in any conduct that restricts or inhibits any other Subscriber
from using or enjoying the Service
Attempt to access, probe, or connect to computing devices without
proper authorization (i.e., any form of “hacking”)
Attempt to compile, utilize, or distribute a list of IP addresses
operated by VeePN in conjunction with the Service
use the Services for any military purpose, including cyberwarfare,
weapons development, design, manufacture or production of missiles,
nuclear, chemical or biological weapons
- Use the Service for anything other than lawful purposes
Subject to your compliance with these Terms, VeePN grants to you
non-exclusive, non-transferable, non-sublicensable, revocable limited
license to use the Service. Modifying, distributing to unauthorized
parties, reverse engineering, or otherwise using the Software in any way
not expressly authorized by VeePN is strictly prohibited.
For the avoidance of doubt, this license does not allow you to use the
Service on any Device that you do not own or rightfully control. You may
not rent, lease, lend, sell, redistribute or sublicense the Service. You
may not copy (except as expressly permitted by us via this license or
otherwise, or terms of the relevant certified application store from
which you have downloaded the App), decompile, reverse engineer,
disassemble, attempt to derive the source code of, modify or create
derivative works of the Website or the App, any updates, or any part
thereof (except as and only to the extent any foregoing restriction is
prohibited by applicable law). Any attempt to do so is a violation of
our rights as a licensor. If you breach this restriction, you may be
subject to prosecution and damages.
8. Intellectual property
All intellectual property on the Service, which includes materials
protected by copyright, trademark, or patent laws, is proprietary either
to us or to third parties. All trademarks, service marks and trade names
are owned, registered and/or licensed by us. All content offered by the
Service (except for personal information), including but not limited to
text, software, scripts, code, designs, graphics, photos, sounds, music,
videos, applications, interactive features and all other content (the
“Content”) is our intellectual property; all rights reserved.
9. Language and translation of service content
All Content containing in Service (“Content”) was originally written in
English. Any translation of our Content is done on a best-effort basis.
We cannot guarantee the accuracy of translated Content. In the event of
any discrepancy between the translated Content and the English Content,
the English Content shall prevail.
10. Third-party websites
VeePN may provide you with content belonging to Third Parties (“Third
Parties”) or links leading to third-party websites. VeePN is not
responsible for the availability of the content provided by Third
Parties as they are not under the control or supervision of VeePN, and
they may have different terms of service and policies. Your access
through our Services to any website, service, or content provided by
Third Parties does not indicate any relationship between VeePN and such
We will strive to prevent interruptions to the Site and Services.
However, these are provided on an “as-is” and “as-available” basis, and
we do not warrant, either expressly or by implication, the accuracy of
any materials or information provided through the Site or Service, or
their suitability for any particular purpose. We expressly disclaim all
warranties of any kind, whether express or implied, including but not
limited to warranties of merchantability or fitness for a particular
purpose, or non-infringement. We do not make any warranty that the
Services will meet your requirements, or that it will be uninterrupted,
timely, secure, or error-free, or that defects, if any, will be
corrected. You acknowledge that you access the Site and Services at your
sole risk and discretion.
Actual VPN service coverage, speeds, server locations, and quality as
well as the antivirus service quality may vary. Thus, you explicitly
agree and acknowledge that VeePN Antivirus adheres to the current
industry software technology standards and that no application can
detect and remove 100% of all malware using any technology available as
of now. VeePN attempts to make the Service available at all times.
However, the Service may be subject to unavailability for a variety of
factors beyond our control, including but not limited to emergencies;
third-party-service failures; or transmission, equipment, or network
problems or limitations, interference, or signal strength. As a result,
it may be interrupted, refused, limited, or curtailed. We are not
responsible for data, messages, or pages lost, not delivered, delayed,
or misdirected because of interruptions or performance issues with the
Service, communications services, or networks. We may impose usage or
Service limits, suspend Service, terminate VPN accounts, or block
certain kinds of usage in our sole discretion to protect Subscribers or
the Service. The accuracy and timeliness of data received is not
guaranteed; delays or omissions may occur.
The antivirus service is not fault-tolerant and is not designed or
intended for use in any hazardous environment requiring fail-safe
performance or operation The antivirus service is not for use in the
operation of nuclear power plants, military actions, weapon systems,
aircraft navigational and communications systems, medical or other
applications critical to human life, or any application or installation
where failure could result in death, severe physical injury or property
damage. VeePN hereby expressly rejects the notion that antivirus is
suitable for use in special-risk areas.
VeePN reserves the right to investigate matters we consider to be
violations of these Terms. We may, but are not obligated to, in our sole
discretion and without notice, remove, block, filter, or restrict by any
means any materials or information that we consider to be actual or
potential violations of the restrictions set forth in these Terms, and
any other activities that may subject VeePN or our customers to
liability. VeePN disclaims any and all liability for any failure on our
part to prevent such materials or information from being transmitted
over the Service and/or into your computing device.
12. Limitations of Liability
VeePN shall not be liable and shall not have responsibility of any kind
to any Subscriber or other individual for any loss or damage that you
incur in the event of:
- Any failure or interruption of the Site or Service;
Any act or omission of any Third Party involved in making the Site or
Service or the data contained therein available to you;
Any other cause relating to your access or use, or inability to access
or use, any portion of the Service or the Content;
- Your interactions on the Site or Service;
- Your failure to comply with this Terms;
- The cost of procurement of substitute services;
Unauthorized access to or alteration of your transmissions or data,
whether or not the circumstances giving rise to such cause may have
been within the control of VeePN or of any vendor providing software,
services, or support for the Site or Service.
To the maximum extent permitted by applicable law and under no
circumstances and under no legal or equitable theory, whether in tort,
contract, strict liability or otherwise shall VeePN, its partners,
affiliates, subsidiaries, members, officers, or employees be liable for
any direct, special, indirect, consequential, or incidental damages, or
for any other loss or damages of any arising out of or in connection
with the use of or inability to use the Service, including, without
limitation, damages for lost profits, loss of goodwill, loss of data,
work stoppage, accuracy of results, or Device failure or malfunction,
even if a representative of ours has been advised of the possibility
thereof. In no event will we be liable for any damages in excess of
fifty US dollars ($50).
Some jurisdictions do not allow the exclusion of certain warranties or
the limitation or exclusion of liability for certain damages.
Accordingly, some of the above limitations and disclaimers may not apply
to you. To the extent that we may not, as a matter of applicable law,
disclaim any implied warranty or limit liabilities, the scope and
duration of such warranty and the extent of our liability will be the
minimum permitted under such applicable law.
You agree to indemnify, defend, and hold harmless VeePN, its officers,
directors, employees, members, partners, agents, and suppliers, and
their respective affiliates, officers, directors, employees, members,
shareholders, partners, and agents, from any and all claims and
expenses, including attorneys' fees, arising out of your use of the
Content and Service, including but not limited to:
The breach of these Terms by you or anyone using your Device or your
user account credentials (password or login information);
Any other matter for which you are responsible under these Terms or
under any applicable law.
We may, at our sole discretion, assume the exclusive defense and control
of any matter subject to indemnification by you. The assumption of such
defense or control by us, however, shall not excuse any of your
You may terminate these Terms at any time, provided that you cancel any
further use of the Service as described herein above.
If you violate these Terms, we reserve the right to terminate your use
or access to the Service, including by means of terminating your
We, however, may, in our sole discretion, terminate these Terms, your
access to any part or all of the Service, or your account, at any time
and for any reason, without penalty or liability to you or any third
party. In the event of your breach of these Terms, these actions are in
addition to and not in lieu or as limitation of any other right or
remedy that may be available to us. Upon any termination of the Terms by
either you or us, you must promptly uninstall the App on all of your
Devices and destroy all materials downloaded or otherwise obtained from
the Service, all documentation, and all copies of such materials and
documentation. The following provisions survive the expiration or
termination of these Terms for any reason whatsoever: Intellectual
Property, Disclaimer, Limitations of Liability, Indemnity, Choice of Law
and Dispute Resolution, Entire Agreement and Severability.
15. Choice of law and dispute resolution
These Terms and any non-contractual obligations arising out of or in
connection with them shall be governed by, and construed in accordance
with the laws of England and Wales. Any dispute, controversy or claim
arising out of or in connection with these Terms, or the breach,
termination or invalidity thereof, shall be finally settled by Panama
16. Entire agreement
you and us pertaining to the subject matter hereof (the “Agreement”).
Anything contained in or delivered through the Service that is
inconsistent with or conflicts with the terms of this Agreement is
superseded by the terms of this Agreement. These Terms may not be
modified, in whole or in part, except as described elsewhere in these
If any of the provisions of these Terms are held to be not enforceable
by a court or other tribunal of competent jurisdiction, then such
provisions shall be amended, limited or eliminated to the minimum extent
necessary so that these Terms shall otherwise remain in full force and
You may not assign or transfer these Terms, by operation of law or
otherwise, without our prior written and explicit consent.
you and us in general may be assigned by us, in our sole discretion to
any third party.
19. Contact us
All notices to you relating to these Terms shall be notified to you
either via the Service or via the email address that you provided to us.
Please submit any notices to us with respect to the Service or these
Terms via [email protected].