We care about your personal data, so in this document we have detailed
what data we collect and how we use it, what information we do NOT
collect, and how we work with third parties.
Our data protection principles are only concerned with collecting the
minimum data necessary to operate a VPN service. Our applications are
designed so that they do not require sensitive data of our users.
Corp. Service — how we, VeePN Corp. (“Application”, “App”, “Services”)
with registered office at 50th and 59th Str., Nuevo Reparto, Paitilla,
Duplex 8E, Panama, collect and use your information when you use our
Services. We only use your information as described in this Privacy
Policy, and we won't share it with anyone except as described here. This
By choosing to use our Service you explicitly: (I) agree to the
collection and use of information concerning this policy, (II) warrant
and guarantee that you are over 13 years of age (or are a parent or
benefit of an individual under 13 years of age). Please do not use the
Application or access the Services provided by it if you do not agree to
What kind of information we collect
We're a VPN service based in Panama City, which privacy-friendly
jurisdiction allows us to not store our VPN logs.
We never collect IP addresses and logs of your activity
(“usage logs”), which means we don't track or store your browsing
history, network traffic, or other similar data. We work with tools
such as Google Analytics. You can learn more about the Google
When you sign up for our VPN service, we receive your data so we can
verify your account and help you restore it if needed. We may
collect information that directly identifies you, such as your name
and email address (which you specified when registering) (“Personal
Information”), and other information that does not identify you as
Information you provide
We may collect the contact information you provide, such as name and
email address, when you register and use the Service or provide it to us
in some other manner. For example when you correspond with us (by email
or chat, for instance), when you report a problem with the Service, when
you subscribe to any of our services, or agree to the mailing.
This information is collected to administer your VeePN subscription and
includes your name, email address, and payment information, which you
submit on our order page when you subscribe for the Services.
Information about a third party. When you provide us
with information about a third party, you must have that third party's
consent before doing so. By providing us with information regarding a
third party you confirm that you have their permission to give that
information to us.
If our application fails for any reason, we may also ask you to send
us a crash report so that your problem can be resolved as
quickly as possible.
Information we collect on our website and apps
All of the information below helps us identify problems with our servers
and our site. All information is used for marketing purposes and user
analytics, and it’s not connected to the user's personal information.
When you approve the track your data, in particular, we collect only
Wi-Fi name (Service Set Identifier), Wi-Fi status, OS version, device
type and model ("Technical Information").
You can reset your ID or opt-out of personalized ads by changing your
When you use our applications, we can collect an advertising ID. It is a
unique identifier for displaying relevant ads and other marketing
Device information. It can include specific information about
your device (for example, OS version or hardware model), information
about your use of features, etc.
These number values are not permanently tied to your device.
Also, depending on your OS, you can reset it through your device
Besides, to provide our antivirus service (available on Windows and
Android as of now), we also collect information about the devices on
which you use the antivirus. We need this info to make sure that the
limit of the device slots that one client may use for the antivirus
service is not exceeded (as provided in our Terms of Service). We
may also process malware name and type, country, OS, and user ID to
provide statistics on what malware was detected.
Usage information. This includes your user account
registration date and time, information about the use of the App
(such as frequency of use, engagement with particular features,
which sections of the App user visits, and your common use
Please note that wording 'usage' does not in any case mean that
we collect your usage logs.
Cookies. A cookie is a small amount of data stored on your
computer used as an anonymous unique identifier. When you visit our
website veepn.com (“Website”), we may collect information from you
automatically through cookies or similar technology.
remember your previously selected preferences. Please note that our
Services but only to your interaction with our Website itself.
If you want to prevent cookies from being saved, you can select the
“Accept no cookies” option in your browser settings. To find out
exactly how this works, you can refer to your browser instructions.
You can delete cookies that have already been saved on your device
at any time. However, in a few cases, some of the Website features
may not function as a result.
What we collect this information for
Providing you with the best user experience on our Service by
operating, maintaining, and giving you access to all features of the
Managing your account and providing you with customer support. We may
use your Personal Information to respond to your requests for
technical support, Services information, or to any other communication
you initiate (“Customer support purposes”);
Analytics purposes and performing research of your interest in our
products, services, content, or by products, services, content offered
Communicating with you via email, push notifications, and/or through
other digital methods about products or services that may be of
interest to you either from us or other third parties;
Detecting and resolving any fraud or other illegal or undesirable user
Besides, to maintain the quality of our VPN service, we need to use
third-party resources, with their own conditions and policies.
We may reach out to you via email to offer you the best VeePN deal, but
we also recommend that you get in touch with us through our online
contact form. To efficiently address your needs, we may ask you to
provide us with some information about yourself. Additionally, we will
utilize the information you provide to notify you of any future offers
that may be of interest to you.
In case you prefer not to receive emails from us, you can opt-out or
unsubscribe by emailing us at
[email protected] or clicking the
"unsubscribe" button located at the bottom of any email communication.
If you have multiple email addresses, please opt-out for each address to
be removed from our active database.
Your consent, your existing relationship with VeePN, or our legitimate
interest to carry out marketing activities serves as the legal basis for
processing your personal data.
With whom we share this information and how may we disclose it
All third-party services we work with use the minimum amount of your
data, which are specified in paragraph 1 for quality service of your
needs. Here is the general list of our main long-term service providers:
|Country of residence
Infrastructure Providers such as Amazon Web Services (AWS), Google
Cloud Platform (GCP) and DigitalOcean
Storing information, overseeing server and domain management, as
well as hosting our servers and networking equipment
|Emailing service providers such as Sendgrid
|Sending and managing emails
Live chat and Support service providers, such as Zendesk and Tidio
Providing of user support, live chat and support bot technology
Payment Providers such as PayPal, Paddle, Bluesnap, Apple, Google
|Processing of payments, in-app purchases and subscriptions
DNS, CDN & Security service providers such as Cloudflare, Akamai
Technologies, Amazon Route 53, OpenVPN, OpenSSL, Let's Encrypt
Aiming at enhancing security measures and contributing to the
optimization of service performance, user data protection
Marketing service providers, analytics and diagnosis such as
AppsFlyer, Amplitude, Google Analytics, Clarity
Enhancing our marketing efforts, track the effectiveness of
advertising campaigns, analyzing our app's performance fixing
bugs, improving our product
|Legal advisers, attorneys, notaries, bailiffs
|Enforcing and defending our rights and legal interests
|Panama, United States, Cyprus
Personal data may be disclosed for the purpose of asserting our legal
rights, mounting a legal defense against claims or complaints, and
potentially sharing such information when we deem it essential to
investigate, prevent, or address unlawful activities, suspected fraud,
and breaches of our Terms.
Your personal data might be shared in scenarios where we are involved in
the sale, potential sale, or negotiation of our business, or in the
context of a corporate merger, acquisition, consolidation, asset sale,
reorganization, or similar event. In such instances, We remain committed
to upholding the confidentiality of your personal data.
Any request for user data must adhere to an official legal process that
is recognized by the laws of the Republic of Panama, such as a mutual
legal assistance treaty or letters rogatory. Each request is
meticulously reviewed to ensure its compliance with our company's
applicable laws, the laws of the requesting country, international
standards, and our internal policies.
It is crucial to understand that the laws of the Republic of Panama do
not impose an obligation on us to retain logs of users' online
activities. Consequently, we do not log browsing histories, traffic
data, or IP addresses utilized for internet access through our services.
As a result, we are unable to establish a connection between shared IP
addresses of VPN services and individual users, or otherwise identify
individual users based on data that is not processed by us.
Consequently, even if we were to receive a legally justified request, it
might prove unfeasible for us to ascertain a specific person or provide
any identifying information pertaining to that individual.
In cases where, following an appropriate legal process, we are mandated
to comply with a request, we will provide the limited data we process as
scope of the request.
For contact information regarding government authorities:
50th and 59th Str., Nuevo Reparto Paitilla, Duplex 8E, Panama
email: [email protected]
For now we did not receive any request from government agencies to
provide any information related to the use of our services.
The changes will appear in the
Warrant Canary if such requests come.
How you can access your information
If you would like to update or correct any information that you have
provided to us through your use of the Service, you may use the Service
to do so. If you need help with the changing of data you think is
inaccurate, please contact us via email at
Requests to erase your Personal Information. If you reside in
European Union or California, you can request to erase your Personal
[email protected]. Please note
that it may affect the Services provided, and you will not be able to
use their full scope. Please also note that the
erasing of your Personal Information does not mean the automatic
cancellation of your subscription or refund of your payments.
Request to receive the Personal Information related to you.
If you reside in European Union or California, you can request to
receive the Personal Information related to you via
[email protected]. In case you
make such a request, you will be required to provide us with an email
address, which we would be able to send your Personal Information to.
Please note that you’ll have to confirm and guarantee that the email
address you provide to us to receive your Personal Information belongs
to you and you are solely responsible for its correctness and
validity; therefore, we are in any case not liable for any breach of
your Personal Information due to sending it to that email address.
Objection to the processing of Personal Information concerning you.
If you reside in European Union, you may object to the processing of
Personal Information concerning you for direct marketing purposes by
contacting us at
[email protected]. The
applicable Personal Information, if any, will no longer be processed
for such purposes.
VeePN prioritizes user privacy worldwide by collecting minimal data and
empowering users to control their personal information. The General Data
Protection Regulation (GDPR) of the European Union (EU) requires us to
outline those practices in a specific manner for users in the EU.
In line with the GDPR, we collect and process the data outlined in this
For the purposes of fulfilling our contractual obligations to users,
Providing users with the Services and Apps they have requested
- Managing user subscriptions and processing payments
- Providing customer support
For a legitimate interest associated with the operation of our
Enhancing the quality, reliability, and effectiveness of our Site,
Services, and Apps
Communicating with customers to provide information and seek
feedback related to our Services and Apps
With the consent of users, which users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer,
correct, delete, or object to the processing of your personal
information by contacting us at
Opting out via your device
Please note that you may also opt out from the collection of your data
for marketing and advertising purposes not only via our Application but
also on your entire device using your device settings.
How we secure the information
We place great importance on the security of all personally identifiable
information associated with our users. We have security measures
(including physical, electronic, and procedural measures) to help
safeguard your Personal Information from unauthorized access and
Namely, VeePN has no access to your database password or any data stored
in your local database on your devices. If you are using VeePN data
records or tasks synchronization and backup service, VeePN will have
access to the encrypted binary file on our servers which contains your
database. We need this access to provide you a secure backup and restore
of your local personal database in case you have lost or damaged your
device. VeePN will have no access to the data stored in this database.
As it was previously mentioned,
VeePN does NOT collect either logs or any user activities while
using any of their VPN services. VeePN stores the encrypted information
about the number of connected devices for each account, as the maximum
permitted amount is limited. This information can be assessed in the
VeePN account, where any user can delete their devices from their
While we cannot ensure or guarantee that loss, misuse, or alteration of
information will never occur, we make all reasonable efforts to prevent
it. However, you should bear in mind that the submission of information
over the Internet is never entirely secure.
Links to other services
There might be several places on our Service where you may click on a
link directing you away from our Service to access other applications or
third-party websites may independently solicit and collect information,
including Personal Information, from you and, in some instances, provide
us with information about your activities on those websites. We
recommend that you consult the privacy statements of all third-party
websites you visit by clicking on the “privacy” link typically located
at the bottom of the webpage you are visiting.
Consent and age restrictions
This Service does not address anyone under the age of 13. We do not
collect personal information from children under 13 intentionally. If we
find out that a child under 13 has given us personal information, we
will remove that information and close the child's account.
If you are a parent or guardian and know that your child has given us
personal information, please let us know so we can take necessary
We will keep your information for as long as the Application is
installed on your mobile device or as needed to provide you with our
Service. If you remove the Application, we will remove your information
and use copies of your information as necessary to comply with our legal
obligations, resolve disputes, and enforce our agreements.
advise checking our Service occasionally to be informed of any changes.
this page. These changes are effective immediately after they are posted
on this page. The usage of the Application by you after changes have
How to contact us
Please submit any questions, concerns, or comments you have about this
Last updated May 5, 2023