As an outstanding VPN Service provider, we value privacy of our users. Therefore, we never collect logs of your activity (“usage logs”), including no logging of browsing history, traffic destination or data content.
We may collect information that directly identifies you, such as your name and email address (“Personal Information”), and other information that does not identify you, as listed below.
Information you provide
Note: Information about a third party
When you provide us with information about a third party, you must have the consent of that third party before providing us with that information. By providing us with information regarding a third party you warrant that you have their permission to provide that information to us.
Information collected automatically
Cookies. A cookie is a small amount of data stored on your computer used as an anonymous unique identifier. When you visit our website veepn.com (“Website”), we may collect information from you automatically through cookies or similar technology.
If you want to prevent cookies from being saved, you can select the ‘Accept no cookies’ option in your browser settings. To find out exactly how this works, you can refer to your browser instructions. You can delete cookies that have already been saved on your device at any time. However, in a few cases, some of the Website features may not function as a result.
We may share your Personal Information with third parties that perform certain services on our behalf, such as our authorized service providers or analytics providers. In general, the third-party providers engaged by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, e.g. facilitating our Service and analyzing how our Service is used. Please note that they are obligated not to disclose or use the information for any other purpose.
Hereunder you can find more detailed list of some third parties - service providers with whom we may share your Personal Information as described above, along with links to such service providers privacy policies, which we recommend you read:
We use AppsFlyer for analytics and marketing purposes as described herein above.
As for analytics purposes, Appsflyer helps us to understand, in particular, how users find our App (for example, which advertiser had delivered an ad that led you to our App in App stores). Appsflyer also provides us with different analytics tools that enable us to research and analyze your use of the Service.
In order to receive those services from Appsflyer, we share such data as:
We use an instrument called Facebook Analytics for analytics purposes. We get, in particular, aggregated demographics and insights on how many people launch our app, how often users make purchases and other interactions.
In order to receive those services from Facebook, we share such data as:
We use Amplitude for analytics and customer support purposes as described herein above.
As for analytics purposes, Amplitude helps us to understand, in particular, how users find our Apps or Website (for example, which advertiser has delivered an ad that led you to our App). Amplitude also provides us with different analytics tools that enable us to research and analyze your use of the Service.
As for customer support purposes, Amplitude helps us to respond to your requests for technical support. For example, it enables us to track your interaction with our App and in order to detect particular technical issues with our App.
In order to receive those services from Amplitude, we share such data as:
4) Google Analytics
Google Analytics is a product analytics tool provided by Google, which helps us to analyze the Service data and understand our users to optimize the Service performance.
In order to receive those services from Google Analytics, we share such data as:
Firebase is Google backed analytics service which also helps us to analyze the Service data and understand our users to optimize the Service performance.
In order to receive those services from Firebase, we share such data as:
6) Payment services providers
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so that you can understand the manner in which your Personal Information will be handled by these providers. For example, Apple and Google may be two such third-party companies that provide payments and they can be contacted through their websites: https://www.apple.com and https://play.google.com.
We may disclose information:
International Data Transfers
Please note that our business is global, so when you provide Personal Information through our Service, the information may be sent to servers located in different countries around the world.
If you reside in the European Economic Area, please note that we take all adequate security measures to provide suitable safeguards due to data transfer to third countries. Our sub-processors located in such countries are also bound by respective data transfer agreements between them and us to provide all available legal security measures in regard to data privacy. Should you have questions concerning data transfer to third countries please contact us at [email protected]. Subject to applicable law, we may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
If you would like to update or correct any information that you have provided to us through your use of the Service, you may use the Service to do so. If you need help with rectification of data you think is inaccurate, please contact us via email at [email protected].
If you reside in European Union or California you can make a request to erase your Personal Information via [email protected]. Please note that it may affect the Services provided, and you will not be able to use the full scope of the Services. Please also note that the erasing of your Personal Information does not mean the automatic cancellation of your subscription or refund of your payments.
If you reside in European Union or California you can make a request to receive the Personal Information related to you via [email protected]. Should you make such a request, you will be required to provide us with an email address, which we would be able to send your Personal Information to. Please note that you confirm and guarantee that the email address you provide to us in order to receive your Personal Information shall belong to you and you shall be solely responsible for its correctness and validity and therefore we shall in any case not be liable for any breach of your Personal Information due to sending it to that email address.
If you reside in European Union you may object to the processing of Personal Information concerning you for direct marketing purposes by contacting us at [email protected] and the applicable Personal Information, if any, shall no longer be processed for such purposes.
Opting-out via your device
Please note that you may also opt out from collection of your data for marketing and advertising purposes not only via our Application, but also on your entire device using your device settings:
Please note that the result of such objection or cancellation may affect the process of the Services improvement. However, you would still be able to use the App.
You can stop all collection of information by the Application by uninstalling the Application from your mobile device.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures (including physical, electronic and procedural measures) to help safeguard your Personal Information from unauthorized access and disclosure.
Namely, VeePN has no access to your database password or any data stored in your local database on your devices. If you are using VeePN data records or tasks synchronization and backup service, the VeePN will have access to the encrypted binary file on our servers which contains your database. We need this access to provide you a secure backup and restore of your local personal database in case you have lost or damaged your device. VeePN will have no access to the data stored in this database.
As it was previously mentioned, VeePN does NOT collect and log any user activities while using any of their VPN services. VeePN stores the encrypted information about the amount of connected devices for each account, as the maximum permitted amount is limited only. This information can be assessed in the VeePN account, where any user can delete their devices from their account.
While we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we make all reasonable efforts to prevent it. However, you should bear in mind that submission of information over the internet is never entirely secure.
This Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with Personal Information, we shall take steps to delete such information and terminate the child’s account. If you are a parent or a guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to take the necessary actions.
We will retain your information for as long as the Application is installed on your mobile device or as needed to provide you with our Service. If you remove the Application, we will remove your information and use copies of your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.