VeePN is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.
VeePN collects some personal information from registered users. During the registrations users have to input a username, password, and a valid email address.
VeePN uses the provided registration information to authenticate users and provide access to the VeePN services. We may also use the provided email addresses in order to communicate with our customers. By registering in the VeePN system and creating a VeePN account, you automatically accept receiving email messages from us. VeePN may send you email messages with notifications about changes to its services, maintenance or promotional materials from VeePN . You can unsubscribe from the marketing and promotional materials at any time using the corresponding links in the emails. Even if you are unsubscribed, VeePN may contact you via provided email for purchases confirmation, technical support, or any security issues.
When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information ("Billing Information").
VeePN has no access to your database password or any data stored in your local database on your devices. If you are using VeePN data records or tasks synchronization and backup service, the VeePN will have access to the encrypted binary file on our servers which contains your database. We need this access to provide you a secure backup and restore of your local personal database in case you have lost or damaged your device. VeePN will have no access to the data stored in this database.
VeePN does NOT collect and log any user activities while using any of their VPN services, except the total amount of web traffic for each session and session dates, for displaying them in user’s web cabinet and within the VPN client apps. VeePN also stores the encrypted information about the amount of connected devices for each account, as the maximum permitted amount is limited. This information can be assessed in the VeePN account, where any user can delete their devices from their account.
VeePN collects and logs common user statistics and website traffic only for VeePN ’s websites. This information includes such parameters as website traffic, date, time and duration of visits, frequency of visits and to which pages, and so on. This information is collected anonymously and will not contain any personal or private data. VeePN uses such information to maintain and administer the VeePN services and websites and to improve the quality of delivered services.
The Billing Information, Site Information, and Service Information may be referred to below, collectively, as the "Data". "Personally Identifiable Data" means that data which directly, or used in conjunction with other provided information, enables the identification of a specific individual.
VeePN takes reasonable precautions such as policy-based access control to protect the Data in our possession from loss, misuse, and unauthorized access. VeePN follows generally accepted industry standards to protect the Data, both during transmission and once received by VeePN
VeePN may use collected non-personal user statistics (for example, the percent of customers which used a backup & restore option) for promotional presentations of our services to possible partners, reviewers, advertisers, distributors, and other third parties for lawful purposes. VeePN will never disclose any personal private data to third parties except when we must comply with laws that require such disclosure to law enforcement authorities or other government third party officials, such as subpoenas.
At any time you may deactivate your VeePN account and delete your personal private data. Please, contact us at [email protected] clearly indicating your desire to deactivate and delete such data.
In accordance with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), VeePN does not intentionally collect nor solicit personally identifiable information from children under the age of thirteen (13) years of age.
Your VeePN information, such as username and password, is encrypted using AES 256 algorithm, so only you will have access to it. The protection of the password, which gives access to the personal private data, is the user's responsibility. The password, which gives you access to the VeePN services and all your personal data, is known only by you. VeePN employees will have neither access to your password nor methods to decrypt it. VeePN or its representative will never ask you about your VeePN account password. Please, notify us about any such attempts by emailing us at [email protected]
We may place links to websites and services operated by third parties on the VeePN websites. VeePN makes no representations or warranties about the policies of third party websites that are linked to VeePN or any of its services. We highly recommend you to read the privacy policies posted by those third party websites.
VeePN is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected]