These terms apply to all subscribers of the VeePN services.
By accessing the Content or Services, you are agreeing on behalf of yourself or those you represent (“you”) to comply with and be legally bound by these Terms in their entirety. These Terms constitute a legally binding agreement (the “Agreement” ) between you and IT Research LLC. If you do not agree with any part of the Terms, you may not use our Services.
By creating an account for using our Services, you represent that you are at least eighteen (18) years of age or that you are a valid legal entity, and that the registration information you have provided is accurate and complete.
VeePN may update the Terms from time to time without notice. If you continue to use VeePN’s Services, Content, Site, Apps, or Software after these changes take effect, then you agree to the revised Terms. The current version of the Terms is available on the Site. You understand and agree that it is your obligation to review these Terms from time to time in order to stay informed on current rules and obligations. Notification on any core changes to the Terms will be provided to subscribers through an email message or update to the Site. Your use of the Content or Services following the changes to these Terms constitutes your acceptance of the changed Terms.
VeePN is committed to your privacy and does not collect or log browsing history, traffic destination, data content, or DNS queries from Subscribers connected to our VPN. During your registration, we may collect some sensitive personal information, such as your email address and payment information. We only collect information that are necessary for the proper delivery of the Site and Services.
The fees charged by VeePN are referred to as Subscription Fees. Upon upgrading from the free version of any VeePN’s app or service to advanced features and benefits, you will be a subject to Subscription Fees in accordance with the Pricing Plans as shown on the corresponding website. You will be required to submit payment in advance for the Software (unless you have already provided payment or means of payment, such as credit card information on file). Advanced features of the selected app will be disabled until payment is received. Subscription Fees will be billed and collected in advance, based on your subscription plan.
All applicable federal, state or local taxes and all use, sales, commercial, gross receipts, privilege, surcharges, or other similar taxes, license fees and surcharges, whether charged to or against VeePN, will be payable by you. You will not withhold any taxes from any amounts due to VeePN
You are responsible for reviewing the Pricing Plans from time to time and remaining aware of the fees charged by VeePN. The Pricing Plans, including subscription terms, quantities and pricing, are subject to change at any time in VeePN's sole discretion. VeePN will use good faith efforts to notify you via email before changing of the Pricing Plans.
As a condition for using VeePN services, such as data synchronization between supported devices and backup & restore, access to VPN servers of tasks sharing, you must provide us with payment. If you opt to pay for the use of our services, we will direct you to make payment through a third party payment processor. We currently use the following methods of payment: iTunes in-app-purchases for iOS devices and Mac OS X version from the Apple Mac Store. PayPal purchases for Mac OS X and MS Windows versions of the application, downloaded from the official website To pay for a subscription users must have either a valid Apple ID, or a valid PayPal account. PayPal also supports payments using any supported credit or debit card. The third party site will provide us with the date on which you made the payment and the date that your account will expire, along with a generic number (your "Order ID Number"). We will then store the above information. We do not store your name, home address and payment details (e.g. credit card details), although this data may be stored by the third party payment provider handling the transaction and may be accessible by us. If VeePN is for any reason unable to effect automatic payment from your Apple ID or PayPal, VeePN will attempt to notify you via email and the work of VeePN services for your account, will be disabled until payment is received. You may upgrade or cancel your account at any time.
You may cancel your account with a full refund within 30 days of your initial purchase (“Money Back Guarantee”).
Refunds beyond the 30-day purchase window will be considered, at the sole discretion of VeePN, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact VeePN to resolve the issue. In this case, VeePN may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable.
Refunds are generally processed within seven (7) days, and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency or bitcoin.
Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option.
Our support team will be happy to help you with any technical difficulties. Simply email us at [email protected].
This Agreement is personal to you, is your obligation and therefore, you may not assign your rights or obligations of this to anyone.
VeePN Services may be accessed from all around the world, so it is your responsibility to assess whether using the Site, Apps, Software, or Services is in compliance with local laws and regulations. Whenever you use the Site, Apps, Software, or Services, you should comply with these Terms and applicable laws, regulations, and policies.
You understand that it is your responsibility to keep your VeePN account information confidential. You are responsible for all activity under your account. If you ever discover or suspect that someone has accessed your account without your authorization, you are advised to inform us immediately so that we may revoke your account credentials and issue new ones.
VeePN aims to provide the best service possible to all of our Subscribers. In that sense, we require that you do not misuse our Content or Services. A misuse refers to any use, access, or interference with the Content or Services contrary to the Terms or applicable laws and regulations.
In order to protect the Services from being misused or used to harm someone, VeePN reserves the right to take appropriate measures when our Services are being used contrary to these Terms and applicable laws. You agree that VeePN may terminate your account, without providing a refund for Services already paid, if you misuse the Service.
In using our Services, you agree not to:
Subject to your compliance with these Terms, VeePN grants to you a non-exclusive and limited license to download and use the Software. Modifying, distributing to unauthorized parties, reverse engineering, or otherwise using the Software in any way not expressly authorized by VeePN is strictly prohibited.
Usage of any material which is subject to VeePN’s intellectual property rights is prohibited unless you have been provided with explicit written consent by VeePN.
All of our Content was originally written in English. Any translation of our Content is done on a best-effort basis. We cannot guarantee the accuracy of translated Content. In the event of any discrepancy between the translated Content and the English Content, the English Content shall prevail.
We will strive to prevent interruptions to the Site and Services. However, these are provided on an “as-is” and “as-available” basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or Service, or their suitability for any particular purpose. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement. We do not make any warranty that the Services will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. You acknowledge that you access the Site and Services at your sole risk and discretion.
VPN service coverage, speeds, server locations, and quality may vary. VeePN will attempt to make the Service available at all times. However, the Service may be subject to unavailability for a variety of factors beyond our control, including but not limited to emergencies; third-party-service failures; or transmission, equipment, or network problems or limitations, interference, or signal strength; and may be interrupted, refused, limited, or curtailed. We are not responsible for data, messages, or pages lost, not delivered, delayed, or misdirected because of interruptions or performance issues with the Service, communications services, or networks. We may impose usage or Service limits, suspend Service, terminate VPN accounts, or block certain kinds of usage in our sole discretion to protect Subscribers or the Service. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.
VeePN reserves the right to investigate matters we consider to be violations of these Terms. We may, but are not obligated to, in our sole discretion and without notice, remove, block, filter, or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these Terms, and any other activities that may subject VeePN or our customers to liability. VeePN disclaims any and all liability for any failure on our part to prevent such materials or information from being transmitted over the Service and/or into your computing device.
VeePN shall not be liable and shall not have responsibility of any kind to any Subscriber or other individual for any loss or damage that you incur in the event of:
In no event will VeePN, its partners, affiliates, subsidiaries, members, officers, or employees be liable for any direct, special, indirect, consequential, or incidental damages, or for any other loss or damages of any kind, even if they have been advised of the possibility thereof. The foregoing shall not apply to the extent prohibited by applicable law.
You agree to indemnify, defend, and hold harmless VeePN, its officers, directors, employees, members, partners, agents, and suppliers, and their respective affiliates, officers, directors, employees, members, shareholders, partners, and agents, from any and all claims and expenses, including attorneys’ fees, arising out of your use of the Content and Service, including but not limited to your violation of this Agreement. We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.
If any provision in this Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of this Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or the provision of this agreement shall not constitute a waiver of such right or provision.